HMD Mobile Phones Raise Many Doubts

HMD Global is a company that may not ring a bell for many people, but it’s the company behind the new Nokia phones, well, ‘new’. It’s the brand that took over from Microsoft when it didn’t know what to do with such a prestigious firm years ago. While it’s true that many users still associate Nokia with quality, durability, and reliability, the user experience with HMD products has been, in many cases, less than satisfactory.

If you’re one of those who doubt whether it’s worth betting on HMD phones, we’ve compiled a good number of options from its own customers to find out what you can expect, not only from its phones but from the firm itself. 

What do HMD Customers Think? 

HMD phones are neither the most highly rated on the market, nor the ones that receive the worst reviews, but it is true that there is some discontent with the manufacturer, especially in terms of support. 

Neglect of After-Sales Service and Product Quality? 

One of the most criticized aspects of HMD Global is the poor after-sales service and quality of its products. Several user experiences highlight significant problems, such as delivery delays and failures in customer service.

A customer who purchased a device in August reports: The order was placed and picked up on August 20th, today is September 6th and the delivery has still not been made .” He also expresses his frustration with the tracking of the order that stopped on 22nd, criticizing that “ it is impossible to get someone online .”

This lack of immediate assistance generates, as usual, a bad experience for those who trust in receiving their products within the promised deadlines. Another user mentioned a problem with a tablet that developed a fault within the first month of use, and that, after returning it for repair, was never properly attended to.

“I returned it 6 weeks ago and it was not repaired. HMD no longer responds to emails,” she says indignantly. The same person even suggests that the company could be engaging in practices bordering on fraud. Aside from after-sales service, there are several complaints about the condition in which the devices are received.

One user who purchased the Nokia XR20 said: “ I’m charging my phone right now only to find out that it was stored with 0% battery .” You might tell yourself that this is complete nonsense, but if you know anything about technology, you’ll know that this is a sign of lack of care, as a lithium-ion battery should not be stored with 0% charge. 

Nokia 2660 Flip 

At least, this user points out that, once charged, “the phone works well and the battery lasts a day. Finally, some comments reflect a more general disappointment with HMD smartphones. One user warns about the performance of the most basic models, such as the Nokia C22 and C32, stating that they “hang and heat up abruptly”, and that the promised RAM does not match the actual user experience. In short, these are opinions that make it clear that HMD has failed to maintain the quality standards that many expect from the brand, anchored in nostalgia. 

Most Positive Reviews 

On the other hand, some users have had more positive experiences, especially those who purchased through stores like Amazon. In this regard, one Nokia XR20 buyer commented that, although there were some delays, the delivery process was satisfactory: I ordered it through Amazon UK because the price difference including shipping was simply over 100€.

After a short contact with the shipping companies regarding the import and the value of the goods, the shipping and delivery went smoothly. Delivery was even a week earlier than originally planned. Amazon has once again shown its full potential. Another user who bought a more basic model, although not without criticism, recognizes some positive aspects of the terminal.

He commented about his Nokia that, although there are problems with the design of the buttons and the camera, the battery is exceptional. I bought it as a way out and thought that it had a removable battery like its little brother the C21. But no. The battery lasts a long time, depending on use, for me up to 3 days. The speakers seem good to me.

The quick access button to the camera is terrible because it is the power off button that you have to press twice, and I accidentally press it 

all the time and end up with a gallery full of random photos. The photos it takes leave a lot to be desired. The design of the volume and power buttons being on the same side so close together is also bad. In short, that is the most important thing. If you get it with a discount of 100 euros, it is a good buy. 

Nokia 9 Pureview Camera 

The truth is that, despite the bad opinions of some users (you know that, in the end, those who complain are those who have problems, those who have everything going well, do not usually leave reviews) the answer to yes. The phones manufactured by HMD Global under the Nokia brand are worth it depending largely on the user’s expectations and the source of purchase.

It is true that there is clear frustration with customer service and logistics issues when purchasing directly from their official store, but the experiences of those who purchased their products through Amazon seem to be more favorable.

If you’re looking for an affordable phone with good battery life and don’t care too much about camera quality or design, a budget model from HMD might be a reasonable choice, as the firm has specialized in this type of device. If you’re looking for something more premium, you might want to look at brands with a better reputation.